I paid activation SE and now it said black list

i dont understand i paid fo se atcivation and now i will use the service and said worng user and my ip is in black list how come ??? here is the proof
that i activated once


Welcome to Octopus Suite version 1.1.3
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Connecting to server...OK
Username: bosqueariel2
Authorizing...OK
Checking smart card...OK
Checking prices...OK
Waiting for user input...OK
Activating SE Unlimited...OK



and now

Welcome to Octopus Suite version 1.1.5
--------------------------------------------------------------------------------
Connecting to server...OK
Username: bosqueariel2
Authorizing...Failed!
Login error: Wrong password!
--------------------------------------------------------------------------------
Connecting to server...Failed!
Your IP is in black list!


pls help octopus team is not fair thats this thing happen

thanks in advance